Shipping & Tracking

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Are delivery times guaranteed or estimated?

The delivery times you see at checkout are estimates provided by our carriers and are not guaranteed. While most orders arrive within the expected window, delays can occur due to customs, local handling, weather, strikes, or peak-season demand. As a

How long does delivery take to the United Kingdom?

For UK deliveries, we use Royal Mail and InPost. Typical timeframes are:. A few important notes:. You’ll always receive a shipping confirmation email with your tracking link once your order has been dispatched.

How long does delivery take to the European Union?

Orders to EU countries are sent via International Tracked services. Typical delivery time is 3–7 working days, depending on your location. A few key points:. You’ll always receive a shipping confirmation email with your tracking link once your order

How long does delivery take to the United States?

Orders to the United States are delivered either by USPS (postal service) or via express courier, depending on the option you choose at checkout. Typical delivery times are:. A few important notes:. Estimates only: Delivery times are not guaranteed a

How long does delivery take to Canada?

Orders to Canada are delivered by Canada Post after being shipped from the UK via Spring Global. Typical delivery time is 7–14 working days. A few important notes:. Estimates only: Delivery times are not guaranteed and may be longer during peak shipp

How long does delivery take to Australia?

Orders to Australia are sent via Spring Global + Australia Post for standard tracked post, or by express courier if selected at checkout. Typical delivery times are:. A few important notes:

How long does delivery take to New Zealand?

Orders to New Zealand are sent via Spring Global + NZ Post for standard tracked post, or by express courier if selected at checkout. Typical delivery times are:. A few important notes:

How long does delivery take to the Rest of the World?

For destinations outside the UK, EU, US, Canada, Australia, and New Zealand, delivery is made via International Tracked or Signed services. Typical delivery time is 10–21 working days, but this can vary significantly by country. A few important notes

How do I track my order?

You’ll receive a shipping confirmation email as soon as your order has been dispatched. This email includes a direct tracking link. You can also view your tracking details at any time by logging into your Flare account on our website. A few important

My tracking isn’t updating — what does this mean?

It’s normal for tracking to pause or appear to “stall” at certain points in the journey. Common reasons include:. If your tracking hasn’t updated for longer than expected, here’s when to get in touch with us (about these times):. We’ll check the trac

Will I pay customs or import taxes?

This depends on where you’re based and the value of your order:. Full details can be found in our Shipping Policy. .

What happens if I refuse to pay customs charges?

If you choose not to pay customs or import fees and your parcel is returned to us, we will process a refund once it has arrived back at our warehouse. A few important notes:. For more information, please see our Shipping Policy.

When should I contact you if my order is late?

Delivery times are estimates and can vary depending on the service used, customs checks, and local postal handling. If your order hasn’t arrived, please use the guide below before contacting us:. If your parcel is still within these timeframes, it’s

My parcel was marked delivered but I didn’t receive it — what do I do?

If your tracking shows as delivered but you don’t have the parcel, please take the following steps first:. A few important notes:. If you’ve taken the steps above and still can’t locate your parcel, please contact our support team with your order num