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Flare Audio

Orders to New Zealand are sent via Spring Global + NZ Post for standard tracked post, or by express courier if selected at checkout.Typical delivery times are:<ul><li>Standard tracked post (NZ Post final mile): 10&#x2013;14 working days</li><li>Express courier (e.g., DHL/FedEx): usually 3&#x2013;5 working days</li></ul>A few important notes:<ul><li>Customs clearance: Local customs inspections may occasionally add a few days.</li><li>Remote areas: Deliveries to rural or remote regions (such as South Island or smaller towns) may take longer than the standard estimate.</li><li>Time-sensitive orders: We recommend choosing express courier if your order is urgent.</li><li>Estimates only: Delivery times are not guaranteed and may be longer during peak shipping periods or customs processing.</li></ul>

Orders to New Zealand are sent via Spring Global + NZ Post for standard tracked post, or by express courier if selected at checkout. Typical delivery times are:. A few important notes:

How long does delivery take to New Zealand?

Shipping & Tracking

Are delivery times guaranteed or estimated?

How long does delivery take to the United Kingdom?

How long does delivery take to the European Union?

How long does delivery take to the United States?

How long does delivery take to Canada?

How long does delivery take to Australia?

How long does delivery take to the Rest of the World?

How do I track my order?

My tracking isn’t updating — what does this mean?

Will I pay customs or import taxes?

What happens if I refuse to pay customs charges?

When should I contact you if my order is late?

My parcel was marked delivered but I didn’t receive it — what do I do?

Countries we cannot ship to

Countries excluded from free shipping

Countries with limited tracking avaliable

Shipping Exceptions

Changes & cancellations

Payment

Sales, Promotions, and Discounts

Orders & Payment

Returns & Refund Policy

How do I return products for a refund or repair?

Returns & Exchanges

What is Calmer and how does it work?

What are the differences between Calmer, Pro, Performance, Night, Kids, Extra, and Filters?

Which Calmer should I choose for my needs? (comparison guide)

What material is Calmer made from? Is it hypoallergenic?

Can I use Calmer all day? Is it safe for extended wear?

Can Calmer help with sound sensitivities or misophonia?

Does Calmer help with tinnitus?

Will Calmer help me focus in a noisy environment like an open office?

Is Calmer suitable for live music, sports, or gaming?

Can children use Calmer safely? (for Calmer Kids)

How do I fit Calmer properly? (General guide)

How do I fit Calmer Performance, Extra, and Filters?

How do I clean and maintain Calmer?

Can I use Calmer with headphones or other hearing devices?

Is Calmer included in any bundles or multipacks?

Are replacement Calmer pieces available if I lose one?

Does Calmer come with a warranty?

Calmer Fitting Guide

Getting the most out of Calmer

What are Calmer Filters?

How do I insert or remove Calmer Filters?

Are Calmer Filters compatible with Calmer Pro, Calmer Performance, or Calmer Earphones?

Do Calmer Filters replace tips?

Calmer

What is Flare Definition and how does it work?

Who is Flare Definition designed for?

What makes Definition different from Calmer or earHD?

How to fit Flare Definition for the best results

When and where to use Flare Definition

Can I wear Definition with headphones or ear defenders?

Will Definition make sounds louder?

Is Flare Definition suitable for noisy workplaces or live music?

Is Flare Definition a hearing aid?

How do I clean and maintain Flare Definition?

What tip sizes are included and how do I choose the right one?

Are replacement tips or accessories available for Definition?

Warranty and returns for Flare Definition

Safety information and usage notes

Definition

What is Earshade and how does it work?

Who is Earshade for?

What’s the difference between Earshade and Earshade Pro?

How much sound does Earshade reduce?

Will Earshade ruin the music or clarity?

How do I fit Earshade properly?

Will Earshade fall out of my ears?

Can I hear people speak while wearing Earshade?

How do I clean and maintain Earshade?

Are replacement tips available?

What sizes or colours does Earshade come in?

What is the warranty and return policy?

Earshade

What is Sleeep and how does it work?

Who is Sleeep for?

What are the differences between Sleeep Single, Dual, Dual Aluminium, and Pro Dual?

Which Sleeep variant should I choose?

How much noise does Sleeep block?

Will I still hear my alarm with Sleeep?

Can I sleep on my side with Sleeep?

How do I fit Sleeep for maximum comfort?

How do I replace Sleeep foam tips?

How long do Sleeep tips last?

How do I clean and maintain Sleeep?

What materials are used in Sleeep products?

What’s included in the box for each Sleeep variant?

What is the warranty and return policy for Sleeep?

Sleeep

How do I fit and use Flare® Studio earphones correctly?

What is Flare Studio?

What are the differences between Studio, Studio Pro, and Studio Master?

Which Studio earphone is right for me?

What devices are compatible with Studio earphones?

Can I use Studio for music production or gaming?

Do Studio earphones come with a mic?

How do I switch between wired and Bluetooth with Studio Pro or Master?

How do I clean and care for my Studio earphones?

Are replacement cables or tips available?

What’s the warranty on Studio products?

Can I use Studio earphones with an adapter?

Audio cuts out or sounds distorted when moving

One side of my Studio earphones isn’t working

My Studio earphones sound quiet or unbalanced

The microphone isn’t working (wired or Bluetooth)

Bluetooth won’t connect or drops frequently

My Studio earphones won’t charge or turn on (Bluetooth only)

My device doesn’t recognize the earphones

My MMCX cable feels loose or causes audio dropouts

Troubleshooting

Flare® Studio

What is the Calmer Earphone and how is it different?

Who is the Calmer Earphone for?

What is Sonic Balancing™ and how does it work?

Does the Calmer Earphone reduce listening fatigue?

How do I fit the Calmer Earphone for best results?

Does the Calmer Earphone have a microphone?

Can I use the inline controls for calls and music?

What devices are compatible with the Calmer Earphone?

Are there replacement tips or accessories available?

How do I clean and maintain my Calmer Earphones?

What is the warranty and return policy for this product?

Calmer Earphone

What are Jet Earphones and how do they work?

Who are Jet Earphones designed for?

What is Flare Jet Technology?

What materials are used in Jet Earphones?

Do Jet Earphones have a microphone?

Are Jet Earphones good for travel and commuting?

Are Jet Earphones suitable for mixing or creative work?

How do I fit Jet Earphones for the best sound?

What devices are compatible with Jet Earphones?

Do I need an amplifier to use Jet Earphones?

How do I clean and maintain my Jet Earphones?

What sizes of ear tips come with Jet Earphones?

Are replacement tips or accessories available?

Jet Earphones

What is the E-Prototype and how does it work?

Who is the E-Prototype designed for?

What makes the E-Prototype different from other Flare earphones?

What is Mirror Image Sound™ technology?

Is the E-Prototype part of the Flare Studio range?

Does the E-Prototype reduce distortion in music?

Will I notice new details in songs with the E-Prototype?

Is the E-Prototype suitable for everyday use or just professionals?

Can I use the E-Prototype for gaming, calls, or commuting?

Does the E-Prototype have a microphone?

How do I fit the E-Prototype correctly?

What ear tip sizes are included?

Should I use silicone or foam tips with the E-Prototype?

Can I wear the E-Prototype over-ear or cable-down?

How do I clean and maintain the E-Prototype?

How often should I replace the ear tips?

Is the E-Prototype covered by warranty?

Can I return the E-Prototype if I’m not satisfied?

E-Prototype

What is earHD 90 and how does it work?

Who is earHD 90 designed for?

What’s the difference between earHD 90 and other Flare products?

When and where should I use earHD 90?

Will earHD 90 protect my hearing?

Is earHD 90 a hearing aid?

How do I fit earHD 90 correctly?

How do I clean and maintain earHD 90?

What tip sizes are included?

Warranty and returns

earHD

Immerse User Instructions

What is Flare Immerse and how does it work?

Who is Immerse designed for?

What’s the difference between Immerse and Definition®?

How do I use Immerse with headphones?

How do I use Immerse at live events or with speakers?

Does Immerse make my music louder or act like a hearing aid?

Can Immerse protect my hearing in loud environments?

What sizes and tips come with Immerse?

How do I fit Immerse correctly?

How do I clean and maintain Immerse?

Warranty and returns for Immerse

Immerse

Accessories Overview: Protecting Your Flare Products

What is the Flare Capsule and how do I use it?

What is the Flare Pocket Capsule and how do I use it?

What is the Flare Hard Case and what fits inside?

Are Flare Capsules and Hard Cases waterproof?

Which Flare Accessories are compatible with my product?

How do I clean and maintain my Flare Accessories?

Accessories

Which replacement tips are compatible with my Flare product?

Do Earshade and Sleeep tips use the same foam?

Do Calmer tips fit Earshade, Sleeep, or earphones?

Do Studio, Jet, and E-Prototype earphones use the same tips?

Replacement Tips

Product Information

How long does delivery take to New Zealand?Updated 6 hours ago