When should I contact you if my order is late?Updated 5 hours ago
Delivery times are estimates and can vary depending on the service used, customs checks, and local postal handling. If your order hasn’t arrived, please use the guide below before contacting us:
- United Kingdom
- Royal Mail Tracked 24: after 7 working days
- Royal Mail 2nd Class: after 10 working days
- European Union: after 20 working days
- United States: after 20 working days
- Canada: after 20 working days
- Australia: after 25 working days
- New Zealand: after 25 working days
- Rest of World: after 25 working days
If your parcel is still within these timeframes, it’s likely still in transit. If it has passed these limits, please contact our support team with your order number so we can investigate.