My parcel was marked delivered but I didn’t receive it — what do I do?Updated 4 hours ago

If your tracking shows as delivered but you don’t have the parcel, please take the following steps first:

• Check with neighbours, household members, or reception areas in case the parcel was left there.
• Check with your local postal service (e.g., USPS, Canada Post, Australia Post, etc.) as they may be able to provide more delivery details.

A few important notes:

• Royal Mail 2nd Class: This service only provides a delivery confirmation number. If marked as delivered, this is considered final.
• Tracked services: Some carriers provide proof of delivery (e.g., signature, photo, or GPS scan), but this varies depending on the carrier and location.
• Dispute window: Delivery disputes must be raised within the timeframe stated in our Shipping Policy. We may not be able to investigate or resolve disputes raised after this period.

If you’ve taken the steps above and still can’t locate your parcel, please contact our support team with your order number and details of what you’ve tried so far.