Why this happens: This is often caused by a loose connection, faulty cable, or Bluetooth interference. How to fix it:

Why this happens: This is often caused by a loose connection, faulty cable, or Bluetooth interference.How to fix it:<ol><li>Check cable connection: Make sure the 3.5 mm or MMCX plug is fully seated in your device or earphones. Remove and reinsert.</li><li>Test another device:&#xA0;Try the earphones with a different device to isolate the source of the issue.</li><li>Inspect the cable: Flex the cable gently near the plugs and splitters. If sound cuts out when moved, the cable may be damaged.</li><li>Bluetooth users: Make sure you&apos;re within 10 meters of the source and not near Wi-Fi routers or metal obstructions. Re-pair the earphones if needed.</li><li>Still crackling? Clean the connectors and MMCX ports. If distortion remains, reach out to support for hardware diagnosis</li></ol>

Audio cuts out or sounds distorted when moving

Why this happens: Common reasons include loose MMCX connectors, damaged cable, or device balance settings. How to fix it:

Why this happens: Common reasons include loose MMCX connectors, damaged cable, or device balance settings.How to fix it:<ol><li>Check device balance settings: On your phone or computer, ensure the left-right audio balance is centered.</li><li>Reseat MMCX connectors: Disconnect and firmly reconnect both cables to the earpieces.</li><li>Swap cable sides: If the issue switches ears, the cable is faulty. If it stays on one side, the earpiece may be the problem.</li><li>Clean the nozzles: Remove ear tips and inspect for earwax or debris.</li><li>Try another device or cable: Confirm whether the issue follows the cable or stays with the earbud.</li></ol>

One side of my Studio earphones isn’t working

Why this happens: Often due to a poor ear tip seal, device settings, or wax buildup. How to fix it:

Why this happens: Often due to a poor ear tip seal, device settings, or wax buildup.How to fix it:<ol><li>Adjust fit: Try different ear tip sizes to improve seal and volume.</li><li>Clean the mesh and tips: Gently remove debris or wax from the nozzle and ear tips.</li><li>Check volume limit settings: Some phones apply volume restrictions &#x2013; disable these in settings.</li><li>Balance settings: Ensure L/R balance is centred.</li><li>Try a different source: If only one device sounds quiet, it may have a low output level.</li></ol>

My Studio earphones sound quiet or unbalanced

Why this happens: Mic may be blocked, misconfigured, or unsupported by the adapter or app. How to fix it:

Why this happens: Mic may be blocked, misconfigured, or unsupported by the adapter or app.How to fix it:<ol><li>Wired: Use the right adapter: Ensure you&#x2019;re using a TRRS-compatible adapter that supports mic input.</li><li>Bluetooth: Select headset profile: Your device must connect using HFP or Hands-Free mode to enable the mic.</li><li>App settings: Grant mic permissions and check input selection in Zoom/Skype/etc.</li><li>Inspect for blockage: Make sure the mic hole is not covered or clogged.</li><li>Test on another device: If the mic works elsewhere, it&apos;s likely a settings issue on the original device.</li></ol>

The microphone isn’t working (wired or Bluetooth)

Why this happens: Bluetooth interference, range issues, or a device connection glitch. How to fix it:

Why this happens: Bluetooth interference, range issues, or a device connection glitch.How to fix it:<ol><li>Reboot and re-pair: Turn off both devices, forget the pairing, and re-pair from scratch.</li><li>Check for other connections: The earphones may be auto-connecting to another previously paired device.</li><li>Stay within range: Maintain line of sight and stay within 10 meters.</li><li>Reduce interference: Avoid busy wireless environments when possible.</li><li>Reset the module: If issues persist, perform a reset (see manual for method).</li></ol>

Bluetooth won’t connect or drops frequently

Why this happens: Battery may be drained, cable or port faulty, or device firmware crashed. How to fix it:

Why this happens: Battery may be drained, cable or port faulty, or device firmware crashed.How to fix it:<ol><li>Try a different cable and charger: Swap the USB cable and power source.</li><li>Inspect and clean charging port: Gently clean with a dry brush or air.</li><li>Charge for at least 30 minutes: Deep discharge may need longer to recover.</li><li>Reset while charging: Hold power for 10&#x2013;15 seconds while plugged in.</li><li>Still dead? Contact support if the LED never lights or unit won&#x2019;t power on.</li></ol>

My Studio earphones won’t charge or turn on (Bluetooth only)

Why this happens: Connection issue, adapter problem, or dirty port. How to fix it:

Why this happens: Connection issue, adapter problem, or dirty port.How to fix it:<ol><li>Clean the port: Remove dust or lint from the headphone jack.</li><li>Check plug insertion: Ensure it clicks fully in. Remove any phone case that blocks it.</li><li>Try different adapter: Use certified Lightning/USB-C adapter that supports audio + mic.</li><li>Reboot device: Restart your phone or computer and try again.</li></ol>

My device doesn’t recognize the earphones

Why this happens: MMCX connectors can loosen with use or dirt. How to fix it:

Why this happens: MMCX connectors can loosen with use or dirt.How to fix it:<ol><li>Fully reseat MMCX plugs: Remove and reinsert firmly until snug.</li><li>Clean connectors: Wipe gently with isopropyl alcohol and let dry.</li><li>Swap cables: If sound improves, the original cable may be worn.</li><li>Avoid twisting: Disconnect straight out, not at an angle.</li></ol>

My MMCX cable feels loose or causes audio dropouts

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Flare Audio

Troubleshooting

Product Information

Flare® Studio

Are delivery times guaranteed or estimated?

How long does delivery take to the United Kingdom?

How long does delivery take to the European Union?

How long does delivery take to the United States?

How long does delivery take to Canada?

How long does delivery take to Australia?

How long does delivery take to New Zealand?

How long does delivery take to the Rest of the World?

How do I track my order?

My tracking isn’t updating — what does this mean?

Will I pay customs or import taxes?

What happens if I refuse to pay customs charges?

When should I contact you if my order is late?

My parcel was marked delivered but I didn’t receive it — what do I do?

Countries we cannot ship to

Countries excluded from free shipping

Countries with limited tracking avaliable

Shipping Exceptions

Shipping & Tracking

Changes & cancellations

Payment

Sales, Promotions, and Discounts

Orders & Payment

Returns & Refund Policy

How do I return products for a refund or repair?

Returns & Exchanges

What is Calmer and how does it work?

What are the differences between Calmer, Pro, Performance, Night, Kids, Extra, and Filters?

Which Calmer should I choose for my needs? (comparison guide)

What material is Calmer made from? Is it hypoallergenic?

Can I use Calmer all day? Is it safe for extended wear?

Can Calmer help with sound sensitivities or misophonia?

Does Calmer help with tinnitus?

Will Calmer help me focus in a noisy environment like an open office?

Is Calmer suitable for live music, sports, or gaming?

Can children use Calmer safely? (for Calmer Kids)

How do I fit Calmer properly? (General guide)

How do I fit Calmer Performance, Extra, and Filters?

How do I clean and maintain Calmer?

Can I use Calmer with headphones or other hearing devices?

Is Calmer included in any bundles or multipacks?

Are replacement Calmer pieces available if I lose one?

Does Calmer come with a warranty?

Calmer Fitting Guide

Getting the most out of Calmer

What are Calmer Filters?

How do I insert or remove Calmer Filters?

Are Calmer Filters compatible with Calmer Pro, Calmer Performance, or Calmer Earphones?

Do Calmer Filters replace tips?

Calmer

What is Flare Definition and how does it work?

Who is Flare Definition designed for?

What makes Definition different from Calmer or earHD?

How to fit Flare Definition for the best results

When and where to use Flare Definition

Can I wear Definition with headphones or ear defenders?

Will Definition make sounds louder?

Is Flare Definition suitable for noisy workplaces or live music?

Is Flare Definition a hearing aid?

How do I clean and maintain Flare Definition?

What tip sizes are included and how do I choose the right one?

Are replacement tips or accessories available for Definition?

Warranty and returns for Flare Definition

Safety information and usage notes

Definition

What is Earshade and how does it work?

Who is Earshade for?

What’s the difference between Earshade and Earshade Pro?

How much sound does Earshade reduce?

Will Earshade ruin the music or clarity?

How do I fit Earshade properly?

Will Earshade fall out of my ears?

Can I hear people speak while wearing Earshade?

How do I clean and maintain Earshade?

Are replacement tips available?

What sizes or colours does Earshade come in?

What is the warranty and return policy?

Earshade

What is Sleeep and how does it work?

Who is Sleeep for?

What are the differences between Sleeep Single, Dual, Dual Aluminium, and Pro Dual?

Which Sleeep variant should I choose?

How much noise does Sleeep block?

Will I still hear my alarm with Sleeep?

Can I sleep on my side with Sleeep?

How do I fit Sleeep for maximum comfort?

How do I replace Sleeep foam tips?

How long do Sleeep tips last?

How do I clean and maintain Sleeep?

What materials are used in Sleeep products?

What’s included in the box for each Sleeep variant?

What is the warranty and return policy for Sleeep?

Sleeep

How do I fit and use Flare® Studio earphones correctly?

What is Flare Studio?

What are the differences between Studio, Studio Pro, and Studio Master?

Which Studio earphone is right for me?

What devices are compatible with Studio earphones?

Can I use Studio for music production or gaming?

Do Studio earphones come with a mic?

How do I switch between wired and Bluetooth with Studio Pro or Master?

How do I clean and care for my Studio earphones?

Are replacement cables or tips available?

What’s the warranty on Studio products?

Can I use Studio earphones with an adapter?

What is the Calmer Earphone and how is it different?

Who is the Calmer Earphone for?

What is Sonic Balancing™ and how does it work?

Does the Calmer Earphone reduce listening fatigue?

How do I fit the Calmer Earphone for best results?

Does the Calmer Earphone have a microphone?

Can I use the inline controls for calls and music?

What devices are compatible with the Calmer Earphone?

Are there replacement tips or accessories available?

How do I clean and maintain my Calmer Earphones?

What is the warranty and return policy for this product?

Calmer Earphone

What are Jet Earphones and how do they work?

Who are Jet Earphones designed for?

What is Flare Jet Technology?

What materials are used in Jet Earphones?

Do Jet Earphones have a microphone?

Are Jet Earphones good for travel and commuting?

Are Jet Earphones suitable for mixing or creative work?

How do I fit Jet Earphones for the best sound?

What devices are compatible with Jet Earphones?

Do I need an amplifier to use Jet Earphones?

How do I clean and maintain my Jet Earphones?

What sizes of ear tips come with Jet Earphones?

Are replacement tips or accessories available?

Jet Earphones

What is the E-Prototype and how does it work?

Who is the E-Prototype designed for?

What makes the E-Prototype different from other Flare earphones?

What is Mirror Image Sound™ technology?

Is the E-Prototype part of the Flare Studio range?

Does the E-Prototype reduce distortion in music?

Will I notice new details in songs with the E-Prototype?

Is the E-Prototype suitable for everyday use or just professionals?

Can I use the E-Prototype for gaming, calls, or commuting?

Does the E-Prototype have a microphone?

How do I fit the E-Prototype correctly?

What ear tip sizes are included?

Should I use silicone or foam tips with the E-Prototype?

Can I wear the E-Prototype over-ear or cable-down?

How do I clean and maintain the E-Prototype?

How often should I replace the ear tips?

Is the E-Prototype covered by warranty?

Can I return the E-Prototype if I’m not satisfied?

E-Prototype

What is earHD 90 and how does it work?

Who is earHD 90 designed for?

What’s the difference between earHD 90 and other Flare products?

When and where should I use earHD 90?

Will earHD 90 protect my hearing?

Is earHD 90 a hearing aid?

How do I fit earHD 90 correctly?

How do I clean and maintain earHD 90?

What tip sizes are included?

Warranty and returns

earHD

Immerse User Instructions

What is Flare Immerse and how does it work?

Who is Immerse designed for?

What’s the difference between Immerse and Definition®?

How do I use Immerse with headphones?

How do I use Immerse at live events or with speakers?

Does Immerse make my music louder or act like a hearing aid?

Can Immerse protect my hearing in loud environments?

What sizes and tips come with Immerse?

How do I fit Immerse correctly?

Immerse