Troubleshooting
Audio cuts out or sounds distorted when moving
Why this happens: This is often caused by a loose connection, faulty cable, or Bluetooth interference. How to fix it:
One side of my Studio earphones isn’t working
Why this happens: Common reasons include loose MMCX connectors, damaged cable, or device balance settings. How to fix it:
My Studio earphones sound quiet or unbalanced
Why this happens: Often due to a poor ear tip seal, device settings, or wax buildup. How to fix it:
The microphone isn’t working (wired or Bluetooth)
Why this happens: Mic may be blocked, misconfigured, or unsupported by the adapter or app. How to fix it:
Bluetooth won’t connect or drops frequently
Why this happens: Bluetooth interference, range issues, or a device connection glitch. How to fix it:
My Studio earphones won’t charge or turn on (Bluetooth only)
Why this happens: Battery may be drained, cable or port faulty, or device firmware crashed. How to fix it:
My device doesn’t recognize the earphones
Why this happens: Connection issue, adapter problem, or dirty port. How to fix it:
My MMCX cable feels loose or causes audio dropouts
Why this happens: MMCX connectors can loosen with use or dirt. How to fix it: