We want you to be completely satisfied with your purchase. If you are not happy with your purchase, we offer a 100 day money-back guarantee. You can return any product except for the following consumables:. Returned products must be:. Yes, you can tr

<section><h2 id="100-day-money-back-guarantee">100 Day Money-Back Guarantee</h2><p>We want you to be completely satisfied with your purchase. If you are not happy with your purchase, we offer a <strong>100 day money-back guarantee.</strong></p></section><section><h2 id="what-can-be-returned">What Can Be Returned?</h2><p>You can return any product except for the following consumables:</p><ul><li>Replacement tips</li><li>Earfoams</li><li>Foamies</li></ul><p>Returned products must be:</p><ul><li>In their original condition</li><li>Unaltered</li><li>Undamaged</li></ul></section><section><h2 id="can-i-try-the-products">Can I Try the Products?</h2><p>Yes, you can try all products for 100 days with the exception of consumables as above.</p></section><section><h2 id="does-flare-cover-the-cost-of-returns">Does Flare Cover the Cost of Returns?</h2><p>For change of mind returns, we do not cover the cost of returns. Customers must bear all costs associated with returning items. However, if the goods are faulty or damaged, we will cover the return shipping costs.</p></section><section><h2 id="refunds">Refunds</h2><p><strong>Damaged/Incorrect Items:</strong> Please notify us within 7 days of receiving a defective, damaged, or incorrect item. We&apos;ll investigate and issue a full refund, including shipping costs (both ways).</p><p><strong>Change of Mind:</strong> You have 100 days from purchase to return items for a full refund. Refunds are processed within 14 days of receiving your return and issued to the original payment method (exchange rate fluctuations may apply).</p></section><section><h2 id="how-to-return-an-item">How to Return an Item</h2><p>To initiate a return, please follow the instructions outlined in our FAQ: <a href="https://flareaudio.gorgias.help/en-GB/how-do-i-return-products-for-a-refund-or-repair-341003">How to return a product for a refund or repair</a></p></section>

Returns & Refund Policy

<article><section><p>If you&#x2019;re not satisfied with your product, you can return it for a refund or repair within 100 days.</p></section><section><h3 id="how-to-return-a-product">How to Return a Product</h3><ol><li><strong>Pack Your Product:</strong> Securely pack the product(s) you wish to return. Make sure the packaging is sturdy to prevent damage during transit.</li><li><strong>Label Your Package:</strong><ul><li>Include your order number and name on the address label.</li><li><strong>Repairs:</strong> If returning earphones for repair, add your Repair Reference Number on the package exterior.</li></ul></li><li><strong>Send Your Return</strong><address><strong>Flare Audio (Returns)</strong><br>Unit 11 Chartwell Business Centre<br>42 Chartwell Road<br>Lancing<br>BN15 8FB<br>United Kingdom<br><br>[ORDER NUMBER] - [NAME]</address><p>We recommend using a tracked service for returns.</p></li></ol></section><section><h3 id="international-returns">International Returns</h3><ol><li><strong>Complete Customs Forms:</strong> Fill out a customs declaration form (CN22 or International Returns Document) from your local postal service.</li><li><strong>Mark the Package:</strong> Label the package as &quot;RETURNED GOODS - RELIEF CLAIMED&quot; and list items with a value of ZERO or &#xA3;1. Incorrectly filled forms may result in refused returns and additional charges.</li></ol></section><section><h3 id="after-we-receive-your-return">After We Receive Your Return</h3><p><strong>Refunds:</strong> You&#x2019;ll receive a confirmation email once processed. Funds will be credited to your account within 10 business days.</p><p><strong>Repairs:</strong> We&#x2019;ll send you a new tracking number once your item is shipped.</p><p>For more details, please review our <a href="https://www.flareaudio.com/pages/consumer-sales-terms-2022" rel="noopener noreferrer" target="_blank">Returns and Refunds Policy</a>.</p></section><section><h3 id="need-help">Need Help?</h3><p><strong>Support:</strong> For assistance or troubleshooting, visit our <a href="https://www.flareaudio.com/pages/support" rel="noopener noreferrer" target="_blank">support page</a> or contact us <a href="https://www.flareaudio.com/pages/contact-us-1">here</a>.</p></section></article>

How do I return products for a refund or repair?

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