We want you to be completely satisfied with your purchase. If you are not happy with your purchase, we offer a 100 day money-back guarantee. You can return any product except for the following consumables:. Returned products must be:. Yes, you can tr

<section><h2 id="100-day-money-back-guarantee">100 Day Money-Back Guarantee</h2><p>We want you to be completely satisfied with your purchase. If you are not happy with your purchase, we offer a <strong>100 day money-back guarantee.</strong></p></section><section><h2 id="what-can-be-returned">What Can Be Returned?</h2><p>You can return any product except for the following consumables:</p><ul><li>Replacement tips</li><li>Earfoams</li><li>Foamies</li></ul><p>Returned products must be:</p><ul><li>In their original condition</li><li>Unaltered</li><li>Undamaged</li></ul></section><section><h2 id="can-i-try-the-products">Can I Try the Products?</h2><p>Yes, you can try all products for 100 days with the exception of consumables as above.</p></section><section><h2 id="does-flare-cover-the-cost-of-returns">Does Flare Cover the Cost of Returns?</h2><p>For change of mind returns, we do not cover the cost of returns. Customers must bear all costs associated with returning items. However, if the goods are faulty or damaged, we will cover the return shipping costs.</p></section><section><h2 id="refunds">Refunds</h2><p><strong>Damaged/Incorrect Items:</strong> Please notify us within 7 days of receiving a defective, damaged, or incorrect item. We&apos;ll investigate and issue a full refund, including shipping costs (both ways).</p><p><strong>Change of Mind:</strong> You have 100 days from purchase to return items for a full refund. Refunds are processed within 14 days of receiving your return and issued to the original payment method (exchange rate fluctuations may apply).</p></section><section><h2 id="how-to-return-an-item">How to Return an Item</h2><p>To initiate a return, please follow the instructions outlined in our FAQ: <a href="https://flareaudio.gorgias.help/en-GB/how-do-i-return-products-for-a-refund-or-repair-341003">How to return a product for a refund or repair</a></p></section>

Returns & Refund Policy

If you’re not satisfied with your product, you can return it for a refund or repair within 100 days.How to Return a ProductPack Your Product: Securely pack the product(s) you wish to return. Make sure the packaging is sturdy to prevent damage during

<div>If you&#x2019;re not satisfied with your product, you can return it for a refund or repair within 100 days.</div><h3 id="how-to-return-a-product">How to Return a Product</h3><ol type="1"><li><strong>Pack Your Product:</strong> Securely pack the product(s) you wish to return. Make sure the packaging is sturdy to prevent damage during transit.</li><li><strong>Label Your Package:</strong></li><ul><li>Include your order number and name on the address label.</li><li><strong>Repairs:</strong> If returning earphones for repair, add your Repair Reference Number on the package exterior.</li></ul><li><strong>Send Your ReturnFlare Audio (Returns)</strong><br>Unit 11 Chartwell Business Centre<br>42 Chartwell Road<br>Lancing<br>BN15 8FB<br>United Kingdom<br><br>[ORDER NUMBER] - [NAME]We recommend using a tracked service for returns.</li></ol><h3 id="international-returns">International Returns</h3><ol type="1"><li><strong>Complete Customs Forms:</strong> Fill out a customs declaration form (CN22 or International Returns Document) from your local postal service.</li><li><strong>Mark the Package:</strong> Label the package as &quot;RETURNED GOODS - RELIEF CLAIMED&quot; and list items with a value of ZERO or &#xA3;1. Incorrectly filled forms may result in refused returns and additional charges.</li></ol><h3 id="after-we-receive-your-return">After We Receive Your Return</h3><div><strong>Refunds:</strong> You&#x2019;ll receive a confirmation email once processed. Funds will be credited to your account within 10 business days.</div><div><strong>Repairs:</strong> We&#x2019;ll send you a new tracking number once your item is shipped.</div><div>For more details, please review our <a href="https://www.flareaudio.com/pages/consumer-sales-terms-2022" target="_blank">Returns and Refunds Policy</a>.</div><h3 id="need-help">Need Help?</h3><div><strong>Support:</strong> For assistance or troubleshooting, visit our <a href="https://www.flareaudio.com/pages/support" target="_blank">support page</a> or contact us <a href="https://www.flareaudio.com/pages/contact-us-1" target="_blank">here</a>.</div>

How do I return products for a refund or repair?

Flare Audio

Returns & Exchanges

Are delivery times guaranteed or estimated?

How long does delivery take to the United Kingdom?

How long does delivery take to the European Union?

How long does delivery take to the United States?

How long does delivery take to Canada?

How long does delivery take to Australia?

How long does delivery take to New Zealand?

How long does delivery take to the Rest of the World?

How do I track my order?

My tracking isn’t updating — what does this mean?

Will I pay customs or import taxes?

What happens if I refuse to pay customs charges?

When should I contact you if my order is late?

My parcel was marked delivered but I didn’t receive it — what do I do?

Countries we cannot ship to

Countries excluded from free shipping

Countries with limited tracking avaliable

Shipping Exceptions

Shipping & Tracking

Changes & cancellations

Payment

Sales, Promotions, and Discounts

Orders & Payment

What is Isolate?

What makes Isolate unique?

How does Isolate work?

How do I fit Isolate?

How can I tell if my Isolate is fitted correctly?

Does the new Isolate® include Isolate Mini’s features?

What safety advice should I follow?

How do I clean and maintain Isolate?

How often should I replace the memory foam tips?

What materials are used in Isolate?

Is Isolate reusable?

Is Isolate certified?

Is there a guarantee or warranty?

Isolate

What is Sonic Lens™?

How does Sonic Lens™ work?

Who is Sonic Lens™ for?

How do I install Sonic Lens™ on AirPods Pro® or Pro 2?

Can I use Sonic Lens™ with my existing ear tips?

How do I clean and maintain Sonic Lens™?

Does Sonic Lens™ affect the fit or comfort of AirPods Pro?

Does Sonic Lens™ fit other earphones or AirPods models?

Does Sonic Lens™ work with AirPods Max® or AirPods (3rd gen)?

Can Sonic Lens™ be used with third-party tips?

What comes in the box with Sonic Lens™?

Do I need anything else to use Sonic Lens™?

Is Sonic Lens™ covered by the Flare warranty?

Can I return Sonic Lens™ if it doesn’t work for me?

How does it affect frequency response, THD, and ANC?

Why do I need Magic Tips or Sonic Lens™ if my earphones already sound good?

Sonic Lens™ for Apple AirPods Pro®

What are Magic Tips?

Will Magic Tips fit my earphones?

How do Magic Tips work?

Are Magic Tips compatible with Apple AirPods Pro?

What sizes do Magic Tips come in?

How do I fit Magic Tips?

How do I remove Magic Tips safely?

How do I clean and care for Magic Tips?

Do Magic Tips change bass, treble, or volume?

When should I replace Magic Tips?

Do Magic Tips work with ANC (Active Noise Cancelling)?

Are Magic Tips earplugs or hearing protection?

Magic Tips vs Sonic Lens™ — what’s the difference?

What’s included with Magic Tips?

Can I use accessories with Magic Tips?

Magic Tips

What is Calmer and how does it work?

What are the differences between Calmer, Pro, Performance, Night, Kids, Extra, and Filters?

Which Calmer should I choose for my needs? (comparison guide)

What material is Calmer made from?

Can I use Calmer all day? Is it safe for extended wear?

Can Calmer help with sound sensitivities or misophonia?

Does Calmer help with tinnitus?

Will Calmer help me focus in a noisy environment like an open office?

Is Calmer suitable for live music, sports, or gaming?

Can children use Calmer safely? (for Calmer Kids)

How do I fit Calmer properly?

How do I clean and maintain Calmer?

Can I use Calmer with headphones or other hearing devices?

Does Calmer come with a warranty?

Calmer Fitting Guide

Getting the most out of Calmer

Are Calmer Filters compatible with Calmer Pro, Calmer Performance, or Calmer Earphones?

Calmer

What is Flare Definition and how does it work?

Who is Flare Definition designed for?

What makes Definition different from Calmer or earHD?

How to fit Flare Definition for the best results

When and where to use Flare Definition

Can I wear Definition with headphones or ear defenders?

Will Definition make sounds louder?

Is Flare Definition suitable for noisy workplaces or live music?

Is Flare Definition a hearing aid?

How do I clean and maintain Flare Definition?

What tip sizes are included and how do I choose the right one?

Are replacement tips or accessories available for Definition?

Warranty and returns for Flare Definition

Safety information and usage notes

Definition

What is Earshade and how does it work?

Who is Earshade for?

What’s the difference between Earshade and Earshade Pro?

How much sound does Earshade reduce?

Will Earshade ruin the music or clarity?

How do I fit Earshade properly?

Will Earshade fall out of my ears?

Can I hear people speak while wearing Earshade?

How do I clean and maintain Earshade?

Are replacement tips available?

What sizes or colours does Earshade come in?

What is the warranty and return policy?

Earshade

What is Sleeep and how does it work?

Who is Sleeep for?

What are the differences between Sleeep Single, Dual, Dual Aluminium, and Pro Dual?

Which Sleeep variant should I choose?

How much noise does Sleeep block?

Will I still hear my alarm with Sleeep?

Can I sleep on my side with Sleeep?

How do I fit Sleeep for maximum comfort?

How do I replace Sleeep foam tips?

How long do Sleeep tips last?

How do I clean and maintain Sleeep?

What materials are used in Sleeep products?

What’s included in the box for each Sleeep variant?

What is the warranty and return policy for Sleeep?

Sleeep

How do I fit and use Flare® Studio earphones correctly?

What is Flare Studio?

What are the differences between Studio, Studio Pro, and Studio Master?

Which Studio earphone is right for me?

What devices are compatible with Studio earphones?

Can I use Studio for music production or gaming?

Do Studio earphones come with a mic?

How do I switch between wired and Bluetooth with Studio Pro or Master?

How do I clean and care for my Studio earphones?

Are replacement cables or tips available?

What’s the warranty on Studio products?

Can I use Studio earphones with an adapter?

Audio cuts out or sounds distorted when moving

One side of my Studio earphones isn’t working

My Studio earphones sound quiet or unbalanced

The microphone isn’t working (wired or Bluetooth)

Bluetooth won’t connect or drops frequently

My Studio earphones won’t charge or turn on (Bluetooth only)

My device doesn’t recognize the earphones

My MMCX cable feels loose or causes audio dropouts

Troubleshooting

Flare® Studio

What is the Calmer Earphone and how is it different?

Who is the Calmer Earphone for?

What is Sonic Balancing™ and how does it work?

Does the Calmer Earphone reduce listening fatigue?

How do I fit the Calmer Earphone for best results?

Does the Calmer Earphone have a microphone?

Can I use the inline controls for calls and music?

What devices are compatible with the Calmer Earphone?

Are there replacement tips or accessories available?

How do I clean and maintain my Calmer Earphones?

What is the warranty and return policy for this product?

Calmer Earphone

What are Jet Earphones and how do they work?

Who are Jet Earphones designed for?

What is Flare Jet Technology?

What materials are used in Jet Earphones?

Do Jet Earphones have a microphone?

Are Jet Earphones good for travel and commuting?

Are Jet Earphones suitable for mixing or creative work?

How do I fit Jet Earphones for the best sound?

What devices are compatible with Jet Earphones?

Do I need an amplifier to use Jet Earphones?

How do I clean and maintain my Jet Earphones?

What sizes of ear tips come with Jet Earphones?

Are replacement tips or accessories available?

Jet Earphones

What is the E-Prototype and how does it work?

Who is the E-Prototype designed for?

What makes the E-Prototype different from other Flare earphones?

What is Mirror Image Sound™ technology?

Is the E-Prototype part of the Flare Studio range?

Does the E-Prototype reduce distortion in music?

Will I notice new details in songs with the E-Prototype?

Is the E-Prototype suitable for everyday use or just professionals?

Can I use the E-Prototype for gaming, calls, or commuting?

Does the E-Prototype have a microphone?

How do I fit the E-Prototype correctly?

What ear tip sizes are included?

Should I use silicone or foam tips with the E-Prototype?

Can I wear the E-Prototype over-ear or cable-down?

E-Prototype

Product Information