How do I return products for a refund or repair?Updated 9 months ago

If you’re not satisfied with your product, you can return it for a refund or repair within 100 days.

How to Return a Product

1. Pack Your Product: Securely pack the product(s) you wish to return. Make sure the packaging is sturdy to prevent damage during transit.
2. Label Your Package:
   • Include your order number and name on the address label.
   • Repairs: If returning earphones for repair, add your Repair Reference Number on the package exterior.
3. Send Your Return
   Flare Audio (Returns)
   Unit 11 Chartwell Business Centre
   42 Chartwell Road
   Lancing
   BN15 8FB
   United Kingdom
   
   [ORDER NUMBER] - [NAME]

   We recommend using a tracked service for returns.

International Returns

1. Complete Customs Forms: Fill out a customs declaration form (CN22 or International Returns Document) from your local postal service.
2. Mark the Package: Label the package as "RETURNED GOODS - RELIEF CLAIMED" and list items with a value of ZERO or £1. Incorrectly filled forms may result in refused returns and additional charges.

After We Receive Your Return

Refunds: You’ll receive a confirmation email once processed. Funds will be credited to your account within 10 business days.

Repairs: We’ll send you a new tracking number once your item is shipped.

For more details, please review our Returns and Refunds Policy.

Need Help?

Support: For assistance or troubleshooting, visit our support page or contact us here.