Information about order changes and cancellations.

<h3 id="can-i-change-or-cancel-my-order">Can I change or cancel my order?</h3>All orders placed before 2pm (UK) will be dispatched the same working day. As such it may not be possible to make any changes to your order.Please contact us as soon as possible with your changes and we will let you know if it is possible.Please do try and ensure all details are correct at the time of confirming your order, as we may not be able to amend details; even if you contact us immediately after.<div style="max-width:300px; padding: 15px; background: black; text-decoration: none; cursor: pointer; text-align: center; margin: 0 auto;"><a href="https://www.flareaudio.com/pages/contact-us-1" style="color: white; cursor: pointer; letter-spacing: 0.8px;">Contact Us</a></div>

Changes & cancellations

<h3 id="which-payment-types-do-you-accept">Which payment types do you accept?</h3>We accept PayPal, Google Pay, Amazon Pay and Credit and Debit cards (including American Express).For customers in the Netherlands and Belgium, we also accept iDeal &amp; Bancontact.We&#x2019;ve partnered with Klarna to give you a better shopping experience. UK customers can buy now and pay later with either: Klarna&apos;s Pay in 30 days OR Klarna&apos;s Pay in 3 instalment plans. <a href="https://www.flareaudio.com/pages/klarna#" rel="noopener noreferrer" target="_blank">Read more about Klarna here</a>.

Payment

Discount codes (including discount codes redeemed through the Loyalty Program) & promotions cannot be used in conjunction with any other offer/sale active on our website. In the case of Buy One Get One Free offers – it will always be the cheapest ite

Discount codes (including discount codes redeemed through the Loyalty Program) &amp; promotions cannot be used in conjunction with any other offer/sale active on our website.In the case of Buy One Get One Free offers &#x2013; it will&#xA0;always be the cheapest item that is free. Flare Audio reserves the right to end promotions/discounts at any time.To use a discount code, simply enter it at the basket. For store credit codes, you must proceed from the basket to the checkout where you will be able to enter a store credit code.&#xA0;

Sales, Promotions, and Discounts

Business Hours: Mon- Fri (9AM-5PM)
We aim to get back to you within 2 working days, but please note that it may take longer during busy periods.

Email: Info@flareaudio.com

If you are calling from outside of the UK, please be sure to check your international calling rates.

Flare Audio

Information about shipping, delivery and ordering from us.

Orders

Delivery Times & Information

Where is my order shipped from?

Customs & Import Fees

Countries we cannot ship to

Countries excluded from free shipping

Countries with limited tracking avaliable

Shipping Exceptions

Shipping & Delivery

Returns & Refund Policy

How do I return products for a refund or repair?

Returns

Getting the most out of Calmer

Will Calmer® help with tinnitus?

Understanding and Choosing the Right Calmer for You

Calmer® Fitting Guide

Safety Guidelines

How do I keep my Calmer clean?

Materials & Allergies

Can Calmer help if I am sensitive to sound?

Will Calmer completely eliminate sound sensitivities?

Can Calmer be worn in loud environments?

Can Calmer be used in conjunction with other sound therapy methods?

How long does it take to adjust to using Calmer for sound sensitivities?

Can Calmer be used by children with sound sensitivities?

Can I wear Calmer all day to manage sound sensitivities?

Calmer and Sound Sensitivities

Calmer Night Fitting Guide

Calmer Night

Calmer

What is Earshade®?

How do I properly fit Earshade®?

How do I remove Earshade®?

How do I clean and maintain Earshade®?

Where can I use Earshade®?

How much sound do Earshade® reduce?

What is the difference between Earshade® and Earshade® Pro?

What are the colour options for Earshade® and Earshade® Pro?

What are the core size and materials used in Earshade® Pro?

Can I replace the Earfoams® on my Earshade®?

Are Earshade® certified as hearing protection?

Are Earshade® suitable for sleeping?

Earshade

How much sound does Sleeep® reduce?

What is Sleeep®?

What is the difference between Sleeep Pro Dual and Sleeep Aluminium Dual?

Fitting Sleeep®

How long do the Earfoams® last?

Are they just used for sleeping?

How do I know which size Earfoams® fits my ears?

Will I be able to hear Alarms, Intruders, Children Crying etc.?

Cleaning & Maintenance

Sleeep

E-Prototype Fitting Guide

E-Prototype

What is a Valid Proof of Purchase?

What if I don't have a Proof of Purchase?

Why does Flare Audio require a valid Proof of Purchase?

Who is authorised to sell Flare Audio Products?

How long is my Limited Warranty?

Where can I get Limited Warranty support?

How to make a Limited Warranty claim

What are the terms and conditions of the Limited Warranty? What is covered?

Warranty

Products