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Flare Audio

<p>Many answers to common questions and problems can be found within our Knowledge base. If you are unable to find a solution to your problem in our Knowledge base articles you can<a href="https://www.flareaudio.com/pages/contact-us-1" rel="noopener noreferrer" target="_blank"><strong>&#xA0;contact our support team</strong></a>.</p>

Many answers to common questions and problems can be found within our Knowledge base. If you are unable to find a solution to your problem in our Knowledge base articles you can contact our support team.

Where can I get Limited Warranty support?

Products

Warranty

Delivery Times & Information

Where is my order shipped from?

Customs & Import Fees

Countries we cannot ship to

Countries excluded from free shipping

Countries with limited tracking avaliable

Shipping Exceptions

Shipping & Delivery

Returns & Refund Policy

How do I return products for a refund or repair?

Returns

Changes & cancellations

Payment

Sales, Promotions, and Discounts

Orders

Getting the most out of Calmer

Will Calmer® help with tinnitus?

Understanding and Choosing the Right Calmer for You

Calmer® Fitting Guide

Safety Guidelines

How do I keep my Calmer clean?

Materials & Allergies

Can Calmer help if I am sensitive to sound?

Will Calmer completely eliminate sound sensitivities?

Can Calmer be worn in loud environments?

Can Calmer be used in conjunction with other sound therapy methods?

How long does it take to adjust to using Calmer for sound sensitivities?

Can Calmer be used by children with sound sensitivities?

Can I wear Calmer all day to manage sound sensitivities?

Calmer and Sound Sensitivities

Calmer Night Fitting Guide

Calmer Night

Calmer

What is Earshade®?

How do I properly fit Earshade®?

How do I remove Earshade®?

How do I clean and maintain Earshade®?

Where can I use Earshade®?

How much sound do Earshade® reduce?

What is the difference between Earshade® and Earshade® Pro?

What are the colour options for Earshade® and Earshade® Pro?

What are the core size and materials used in Earshade® Pro?

Can I replace the Earfoams® on my Earshade®?

Are Earshade® certified as hearing protection?

Are Earshade® suitable for sleeping?

Earshade

How much sound does Sleeep® reduce?

What is Sleeep®?

What is the difference between Sleeep Pro Dual and Sleeep Aluminium Dual?

Fitting Sleeep®

How long do the Earfoams® last?

Are they just used for sleeping?

How do I know which size Earfoams® fits my ears?

Will I be able to hear Alarms, Intruders, Children Crying etc.?

Cleaning & Maintenance

Sleeep

E-Prototype Fitting Guide

E-Prototype

What is a Valid Proof of Purchase?

What if I don't have a Proof of Purchase?

Why does Flare Audio require a valid Proof of Purchase?

Who is authorised to sell Flare Audio Products?

How long is my Limited Warranty?

How to make a Limited Warranty claim

What are the terms and conditions of the Limited Warranty? What is covered?

Where can I get Limited Warranty support?Updated 7 months ago