Business Hours: Mon- Fri (9AM-5PM)
We aim to get back to you within 2 working days, but please note that it may take longer during busy periods.

Email: Info@flareaudio.com

If you are calling from outside of the UK, please be sure to check your international calling rates.

Flare Audio

<h3 id="isPasted" style="text-align: center;">Is Calmer safe for everyone to use?</h3><p style="text-align: center;">While Calmer is safe to use, there are some safety considerations to keep in mind.</p><p style="text-align: left;"><br></p><h3 id="isPasted">Choking Hazard</h3><p>Calmer is unsuitable for children under 3 years old due to the risk of choking. Keep Calmer out of reach of young children and infants.</p><p><br></p><h3 id="isPasted">Skin Irritation</h3><p>If you experience any form of skin irritation in your ears, such as redness, itching, or swelling, discontinue the use of Calmer and consult a healthcare professional.</p><p><br></p><h3 id="discomfort-or-pain">Discomfort or Pain</h3><p>If you feel any discomfort, pain, or unusual sensations when using Calmer, we recommend discontinuing the use of the product and consulting with a healthcare professional.</p><p><br></p><h3 id="isPasted">Individual Sensitivities</h3><p>Individuals with specific medical conditions, ear infections, or ear-related concerns should consult a healthcare professional before using Calmer.</p><p><br></p><h3 id="isPasted">Proper Usage</h3><p>Follow the provided instructions for inserting and removing Calmer from your ears to ensure safe and proper usage of the product.</p><p>Remember, always to prioritise your safety and consult with a healthcare professional if you have any concerns or questions about using Calmer.</p><p><br></p><p style="text-align: center;"><br></p>

While Calmer is safe to use, there are some safety considerations to keep in mind. Calmer is unsuitable for children under 3 years old due to the risk of choking. Keep Calmer out of reach of young children and infants. If you experience any form of s

Safety Guidelines

Products

Calmer

Delivery Times & Information

Where is my order shipped from?

Customs & Import Fees

Countries we cannot ship to

Countries excluded from free shipping

Countries with limited tracking avaliable

Shipping Exceptions

Shipping & Tracking

Returns & Refund Policy

How do I return products for a refund or repair?

Returns

Changes & cancellations

Payment

Sales, Promotions, and Discounts

Orders

Get help choosing

Getting the most out of Calmer

Will Calmer® help with tinnitus?

Calmer® Fitting Guide

How do I keep my Calmer clean?

Materials & Allergies

Calmer Nude Fitting Guide

Can Calmer help if I am sensitive to sound?

Will Calmer completely eliminate sound sensitivities?

Can Calmer be worn in loud environments?

Can Calmer be used in conjunction with other sound therapy methods?

How long does it take to adjust to using Calmer for sound sensitivities?

Can Calmer be used by children with sound sensitivities?

Can I wear Calmer all day to manage sound sensitivities?

Calmer and Sound Sensitivities

Calmer Night Fitting Guide

Calmer Night

Calmer Pro Fitting Guide

Calmer Pro

Calmer 2 Fitting Guide

What is new with Calmer 2?

Will Calmer 2 help with tinnitus?

Calmer 2 Safety Guidelines

How do I keep my Calmer 2 clean?

Can Calmer 2 help if I am sensitive to sound?

Will Calmer 2 eliminate sound sensitivities?

Can Calmer 2 be worn in loud environments?

Can Calmer 2 be used in conjunction with other sound therapy methods?

How long does it take to adjust to using Calmer 2 for sound sensitivities?

Can Calmer 2 be used by children with sound sensitivities?

Can I wear Calmer 2 all day to manage sound sensitivities?

Calmer 2 Prototype & Sound Sensitivities

Calmer 2 Prototype

What is Earshade®?

How do I properly fit Earshade®?

How do I remove Earshade®?

How do I clean and maintain Earshade®?

How much sound do Earshade® reduce?

What is the difference between Earshade® and Earshade® Pro?

What are the core size and materials used in Earshade® Pro?

Can I replace the Earfoams® on my Earshade®?

Are Earshade® suitable for sleeping?

Earshade

How much sound does Sleeep® reduce?

Will I be able to hear Alarms, Intruders, Children Crying etc.?

What is Sleeep®?

What is the difference between Sleeep Pro Dual and Sleeep Aluminium Dual?

Fitting Sleeep®

How long do the Earfoams® last?

Are they just used for sleeping?

How do I know which size Earfoams® fits my ears?

Cleaning & Maintenance

Sleeep

What makes JET Earphones different from other earphones?

What is Jet technology, and how does it improve my listening experience?

What is the difference between TLP1, Flares JET Chatabix Edition, and JET3?

What materials are used in the construction of JET Earphones, and why?

Are JET Earphones suitable for making phone calls, and what controls are available?

Do JET Earphones come with different ear tip sizes, and how do I choose the right one?

Compatible devices

Flares JET

What is earHD 90 and how does it work?

How does earHD 90 improve sound quality compared to regular listening?

Is earHD 90 a hearing aid?

In what situations can I use earHD 90?

How do I use and care for my earHD 90?

Materials

earHD

Immerse User Instructions

What is Immerse and How Does It Work?

What’s the Difference Between the Headphone and Stereo Prototypes?

Will Immerse work with my headphones or speakers?

How does Immerse work without electronics?

Can I use Immerse in noisy environments?

Troubleshooting Immerse

Immerse

What is a Valid Proof of Purchase?

What if I don't have a Proof of Purchase?

Why does Flare Audio require a valid Proof of Purchase?

Who is authorised to sell Flare Audio Products?

How long is my Limited Warranty?

Where can I get Limited Warranty support?

How to make a Limited Warranty claim

What are the terms and conditions of the Limited Warranty? What is covered?

Warranty

E-Prototype Fitting Guide

E-Prototype

Is Calmer safe for everyone to use?

Choking Hazard

Skin Irritation

Discomfort or Pain

Individual Sensitivities

Proper Usage