Returns & Refund Policy

100 Day Money-Back Guarantee

We want you to be completely satisfied with your purchase. If you are not happy with your purchase, we offer a 100 day money-back guarantee.

What Can Be Returned?

You can return any product except for the following consumables:

Replacement tips
Earfoams
Foamies

Returned products must be:

In their original condition
Unaltered
Undamaged

Can I Try the Products?

Yes, you can try all products for 100 days with the exception of consumables as above.

Does Flare Cover the Cost of Returns?

For change of mind returns, we do not cover the cost of returns. Customers must bear all costs associated with returning items. However, if the goods are faulty or damaged, we will cover the return shipping costs.

Refunds

Damaged/Incorrect Items: Please notify us within 7 days of receiving a defective, damaged, or incorrect item. We'll investigate and issue a full refund, including shipping costs (both ways).

Change of Mind: You have 100 days from purchase to return items for a full refund. Refunds are processed within 14 days of receiving your return and issued to the original payment method (exchange rate fluctuations may apply).

How to Return an Item

To initiate a return, please follow the instructions outlined in our FAQ: How to return a product for a refund or repair