Troubleshooting ImmerseUpdated 4 months ago

Check Your Tip Size

Start with the medium tips unless you know you have small or large ear canals. If the fit feels too tight, switch to smaller tips. If too loose, try larger ones. You might be a different-sized tip in each ear.

Ensure the tip is securely attached to the device to prevent movement during use.

Give It Time

It might take a little while to get used to the feel of Immerse, especially if it’s your first time using in-ear devices.

Getting the correct fit and positioning of Immerse is essential for both comfort and performance.

Attach and Align

Gently tug on the tips after attaching them to ensure they are firmly connected.

Make sure the reflectors (Stereo model) or the sound entry hole (Headphone model) are properly aligned with your ear canal. Refer to the fitting guide for illustrations on correct positioning.

Test the Seal

Immerse Headphone: Cover the sound entry hole with your finger. If the sound is occluded (blocked), you have a good seal. If there’s no occlusion, try a different tip size.

Troubleshooting Sound Differences

If you’re not experiencing the expected improvement, try the following:

• Check the Fit: Refer to the "Test the Seal" section and the fitting video or fitting guide PDF to confirm your fit is correct.
• Choose the Right Song: Pick a song with lots of detail, such as electronic dance music or rock.
• Listen and Compare: Play a song for about 60 seconds with Immerse, then remove them and replay the same section. Without Immerse, you should notice a harshness in sound, especially in frequencies between 2kHz–8kHz.

Need More Help?

If you’re still having trouble, check out our Immerse Fitting Guide or contact our support team for further assistance.